Join Our Team!
Store Lead - Coconut Grove Marketplace
We’re looking for a Store Lead for our Gypsea Gelato Coconut Grove Marketplace store! This role is perfect for someone who wants to grow their leadership skills in a supportive environment while working hands-on with their team. The ideal candidate is a strong communicator who loves connecting with people, motivates and inspires others, and ensures smooth operations and excellent hospitality. As Store Lead, you’ll work alongside your team serving gelato, making specialty desserts and coffees, and keeping the store running, while also supporting Gypsea Gelato management with scheduling, training, inventory, and communication.
What you’ll do and more!
- Ensure every guest receives friendly, fast, and consistent service
- Be an expert on current flavors and provide information and suggestions to customers
- Scoop gelato
- Maintain cleanliness, organization, and food safety standards
- Help maintain an overall positive team environment by role-modeling teamwork, respect, and Gypsea Gelato’s values
- Help create and rollout new offerings like specialty desserts, new drinks, and more
- Handle customer concerns with professionalism and care
- Provide open, timely communication with the Gypsea Gelato management team about store updates, challenges, and new ideas
- Communicate inventory needs and assist with ordering gelato and supplies in coordination with the management team.
- Assist with posting weekly schedules with Manager support, balancing team availability with business needs, and help coordinate coverage when call-outs happen.
- Assist with training new and existing team members on operations and culture of Gypsea Gelato
Additional Details
- Expect a 90:10 ratio of in-store service to administrative work
- Other duties as assigned
Skills for Qualifications
- Have morning, closing, holiday, and weekend availability
- Clearly communicate within a team
- Demonstrate leadership abilities
- Show strong problem-solving skills and the ability to make quick, sound decisions under pressure
- Comfort with basic math.
- Be highly organized and possess strong time-management skills
- Candidates should possess a natural sense of hospitality, customer service, be eager to learn, open to feedback, and committed to continuous improvement.
- Basic understanding of computer systems.
Schedule
The Store Lead will work a combination of opening and closing shifts, as well as weekdays and weekends as needed. 30-40 hours a week is expected.
Pay
$20 per hour starting pay plus tips
Benefits
Health, Dental, and Vision insurance available; free gelato each shift; and room to grow with a growing company!
If this sounds like you, please apply here or drop off a resume at any of our stores. We look forward to hearing from you!